Terms and Conditions

Effective Date: 01.07.2025

Welcome to Vivid Clouds Limited. These Terms and Conditions (“Terms”) govern your use of our services, website, and hosted platforms. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Us
Vivid Clouds Limited (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 8129484).
Registered Office: 82a James Carter Road, Mildenhall, Suffolk, England, IP28 7DE

Contact: [email protected]

VAT Number: 156474783

2. Scope of Services
We provide IT solutions, managed services (MSP), web hosting, email services, website development, plugin installation, domain registration, AI-powered solutions, and related IT support.
Specific deliverables, timelines, and fees will be agreed in writing per client.

3. Account Management & Communication
Clients must provide timely content, feedback, and approvals. Delays or issues caused by a client’s inaction or changes outside the agreed scope are not our responsibility.


We may use email and other electronic means for all communications and notices, in line with the Electronic Communications Act 2000.

4. Registration & Eligibility
To use our services, you must:
* Be at least 18 years old (or have parental/guardian consent if under 18)
* Provide accurate, current, and complete information
* Keep your login details secure and confidential
We reserve the right to suspend or terminate your account for breach of these Terms, non-payment, or suspected fraud.

5. Orders, Contracts & Minimum Terms
All orders are subject to acceptance and availability.
A contract is formed only when we confirm your order in writing (including by email).
Some services may have a minimum term (“Minimum Duration”), as specified in your agreement.

6. Pricing & Payment
Prices are as quoted (including VAT unless stated otherwise).
Payment is due in advance unless otherwise agreed.
We reserve the right to adjust prices due to factors beyond our control (e.g., currency fluctuations, supplier costs).
Non-payment may result in suspension or termination of services.

7. Delivery of Services & Goods
We aim to deliver services and goods within agreed timelines.
Delays caused by third parties, force majeure, or client inaction are not our responsibility.
Goods are at your risk from delivery; ownership passes on full payment.

8. Cancellations, Refunds & Returns

Consumers (in line with the Consumer Contracts Regulations 2013):

You may cancel your order for goods or services within 14 days of confirmation, unless we have already started providing the service or the goods are bespoke, perishable, or digital downloads.
To cancel, contact us in writing with your order details.

Ongoing Services:

You may cancel ongoing services by giving written notice, subject to any Minimum Duration.
Refunds are pro-rata for unused service, excluding domain registrations/renewals, setup fees, and services already provided.
An admin fee of £35 + VAT applies to eligible refunds.

Returns:

Goods must be returned in original condition and packaging. You are responsible for return costs unless the goods are faulty or wrongly delivered, in line with the Consumer Rights Act 2015.

9. Backups & Data Access
Backups are available on request and subject to payment of a backup service invoice.
We do not provide migration or transfer support; clients are responsible for forwarding backups to new providers.
All backup requests must be made before account closure; data not backed up will be deleted.

10. Plugins, Software & AI Solutions
Plugins and software provided remain active until your account is closed.
Once your account is in closure status, plugins and software will no longer receive updates or support unless covered by a separate agreement.

AI Solutions Disclaimer:

Our AI-powered solutions generate outputs based on probabilistic models. Outputs may not always be accurate or suitable for your specific needs. You are responsible for reviewing and validating all AI-generated outputs before relying on them. We accept no liability for loss or damage arising from use of AI outputs.

11. Client Responsibilities
You must:
* Provide accurate, timely information and access as needed
* Maintain your own backups where necessary
* Pay all fees on time
* Inform us promptly of any changes to your business, contact details, or service needs
* Use our services lawfully and not for any illegal or harmful purpose

12. Data Protection & Security
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.
We will take reasonable technical and organisational measures to protect your data.
In the event of a data breach, we will notify you without undue delay and cooperate to mitigate any adverse effects.
You are responsible for ensuring any data you provide is collected and processed lawfully.
Our Privacy Policy explains how we handle your personal data.

13. Intellectual Property
Unless otherwise agreed in writing:
* All intellectual property rights in software, code, AI models, and materials developed by us remain our property.
* You are granted a non-exclusive, non-transferable licence to use such materials for your internal business purposes.
* You retain ownership of your own data and content.
* We may use anonymised data for service improvement and analytics.

14. Limitation of Liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be unlawful to exclude liability (including your statutory rights under the Consumer Rights Act 2015).
We are not liable for:
* Indirect, special, or consequential losses
* Loss of profits, business, goodwill, or data
* Client content errors or loss of access due to late communication
* Actions by third-party providers (e.g., registrars, data centres)
* Any loss or damage arising from use of AI outputs
Our total liability is limited to the fees paid for the services directly involved.

15. Indemnity
You agree to indemnify and hold harmless Vivid Clouds Limited, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, misuse of our services, or violation of any law or third-party rights.

16. Force Majeure
We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, cyberattacks, power failures, or government actions.
Our performance will be suspended for the duration of such events.

17. Service Suspension & Termination
We reserve the right to suspend or restrict your access to services without notice if we reasonably suspect a security threat, misuse, or non-payment.
We will notify you as soon as practicable and work with you to resolve the issue.
We may terminate services with at least 7 days’ notice, or immediately in urgent circumstances.

18. Complaints & Disputes
If you have a complaint, please contact us at [email protected].
We aim to resolve disputes amicably and efficiently.
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the UK courts.

19. Changes to Terms
We may update these Terms from time to time. Clients will be notified of significant changes in writing. Continued use of our services indicates acceptance of the updated Terms.

20. Miscellaneous
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.

For questions or clarification, please contact:
[email protected]
Vivid Clouds Limited, Company No. 8129484
Registered Office: 82a James Carter Road, Mildenhall, Suffolk, England, IP28 7DE