In order to order an SSL Certificate from us, please follow the steps below:
1) Make sure you are logged in on our website vividclouds.co.uk/clients via my account option
2) Visit: SSL Certificates or just navigate to the SSL Certificate link in the side menu of our hosting website
3) Select which type of certificate you require. The basic certificate is sufficient for most people but if you need clarification/help on choosing an SSL certificate, please contact support
4) Click buy now on your desired certificate
5) Proceed to the checkout
6) Once payment has been received you will be sent an email with the link to confirm the cert order and a request for you to provide the CSR. Instructions for providing a CSR can be found by clicking the link opposite that matches the server you are using. CSR for Plesk or CSR for cPanel
7) Choose Plesk or cPanel depending on which you are using from the Web Server Type dropdown
8) Paste your CSR into the box provided. If you are unsure how to generate a CSR please see the articles on doing this for your respective control panel (cPanel or Plesk). Be careful not to paste in any blank lines or additional characters
9) Choose one of the email addresses listed to be used to verify your details. You may need to create one of the mail addresses listed if you do not have it. For those on the economy package, you may want to create an alias to your existing email address.
10) Shortly after this, you will receive your SSL Certificate by email and you can install it in your panel. If you are unsure of how to do this, see the separate KB articles within the SSL section
